Industry: Retail
Wilkinson employs over 18,000 personnel running over 200 high street stores operating in high streets all over the UK.

Business Challenge
Wilkinson required effective support for their PeopleSoft Financials systems. The company has no in-house technical staff who are trained in the PeopleSoft product line so a full service encompassing emergency support, ongoing patches and fixes and minor, non-critical, enhancements was required.

Why Crocus?
One of Crocus Consulting’s directors had been on site at Wilkinson during their upgrade to version 8 project. The working relationship grew from that assignment. Wilkinson realised that Crocus had an unmatched strength and depth of PeopleSoft knowledge available at a very competitive rate.

The Service
Wilkinson can call or email a dedicated support help line during business hours. An experienced PeopleSoft Financials consultant will respond to that initial contact within one hour. Someone will look at the problem immediately, via remote dial in if necessary, and a resolution or workaround provided as soon as possible. In operation this has generally been the same day. In addition Crocus provides a guarantee that a consultant can be on-site within one working day if necessary. Crocus also provides Wilkinson with a monthly summary of Patches and Fixes released by PeopleSoft and are available to apply these on a quarterly basis.

Customer Benefits
Wilkinson has access to the most experienced PeopleSoft professionals in the UK who are available at the end of the phone within one hour. Providing this expertise on- demand rather than on-site delivers an exceptionally high level of cost effectiveness. The ongoing monitoring of the patches and fixes means that there are no ‘nasty surprises’. The state of the installation is always known and can be updated on request with minimal fuss.

Technical details
PeopleSoft Products: Financials Version 8 SP2
Platform: MS SQL Server / NT

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