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INDUSTRY: MEDIA
Emap is a one of the UK’s leading media companies with 5,500 employees across several countries, mainly in the UK and France. They have 18 UK radio stations, 7 TV channels and over 150 top selling magazines. Total revenues for 2002 were £1,029M and they are included in the top 100 publicly owned UK companies, the FTSE-100.
BUSINESS CHALLENGE
Emap needed support for their PeopleSoft HRMS system. They needed support over and above the normal PeopleSoft maintenance, as this did not cover their customisations or any reports or interfaces. They also needed a contract that would continue to provide support even when the vendor not longer supports the version used.
WHY CROCUS?
Crocus Consulting’s dedicated PeopleSoft support team not only have an in depth understanding of the PeopleSoft products but also the implementation at Emap.
THE CONTRACT
The original 12-month contract has subsequently been extended on two further occasions. Originally Emap continued with the PeopleSoft software maintenance program alongside Crocus Consulting’s support. However such was the confidence in Crocus’s ability to support Emap that the maintenance contract was allowed to lapse, leaving Emap on a version of the software unsupported by the vendor, PeopleSoft. Crocus Consulting is now the sole providers of support to Emap’s PeopleSoft HRMS.
CUSTOMER BENEFITS
Crocus has a very experienced team dedicated to the support of PeopleSoft’s products. Crocus’s model of dial-in support allows them to support any version as well as a client’s customisations, reports and interfaces. Therefore, Emap can rest easy knowing support of one of its’ business critical systems (PeopleSoft HRMS feeds the payroll) is in the hands of a dedicated group of specialists.
TECHNICAL DETAILS
PeopleSoft Human Resources Management System, version 7.52
Employees: 5,500
PeopleSoft Product: HRMS Version 7.52
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