by Paul Grant, Commercial Director of Crocus Consulting
How does one measure the success of a new payroll implementation? It is, of course, particularly problematic in the case of payroll; where you are effectively replacing functionality on a like for like basis. Well to me, one fundamental criterion of success is to monitor the use of secret spreadsheets. The more secret spreadsheets there are, then the more problematic the system is and potentially the more problematic the installation and deployment of any new system will be.